Your order information, history and delivery status are accessible upon signing into your POMELO CASA online account.
All packages are shipped via UPS.
Orders will be processed within 3-5 business days.
Please allow 3-6 days for Standard shipping within the United States.
Please allow 7-14 days for Standard international shipping.


We want you to be absolutely in love with your purchase. POMELO CASA accepts returns of unused product in its original condition and packaging within 10 days of you receiving your order .
We will refund the original form of payment you provided. Please allow up to 7 working days for your refund to process. We will send you an email confirmation once your return has been processed. Please note that shipping costs will not be refunded.
For any questions regarding our return policy please email
Please send items to the address provided below:
2690 Locksley Place,
Los Angeles, CA